How is AI CCTV different from regular CCTV?+
AI CCTV classifies what it sees — person, vehicle, animal, package — and only alerts on relevant events. Regular CCTV records everything and alerts on every leaf blowing past the lens. The false-alarm reduction is 90%+ in practice.
Will smart locks open if my Wi-Fi or power is down?+
Yes. Every smart lock we install has at least three failsafes: mechanical key, PIN keypad and emergency 9V terminal. Power-loss fall-open is configurable per door (lock open vs lock closed).
What is the cloud subscription cost for CCTV?+
Optional. On-prem NVR with 30/60/90-day retention has zero subscription. Cloud backup costs ₹150 – ₹600 per camera per month depending on retention and resolution.
Is face recognition legal in India?+
For private residential use, yes, with consent of household members. For commercial use (offices, schools), it requires posted notice and a stated purpose. We configure systems compliant with DPDP Act 2023 guidelines.
How long can recordings be stored?+
Standard NVR setups: 30 days at 4K. With larger HDD or HikCentral storage servers, 90–365 days is achievable. Cloud retention adds another 7–30 days as an off-site backup.
Can I get alerts on my phone for specific events only?+
Yes — alerts are filtered by zone, time-window and event type. 'Front gate, between 10 PM and 6 AM, person detected' is a typical rule we set up.
Do you provide installation pan-India?+
Hyderabad and Vijayawada in-house. Pan-India through our certified installer network for projects above ₹3 lakh scope. Always commissioned and signed-off by our senior engineer.
What is the difference between a video doorbell and a video door phone?+
Video doorbells (Ring, Nest) are battery-powered and ring on your phone. Video door phones are wired, ring on a wall-mounted indoor monitor (and your phone) — better for villas and joint families.
Can I integrate CCTV with my home automation system?+
Yes — Lutron, Crestron, Control4 and even Alexa/Google Home can display camera feeds, trigger lights on motion, and unlock doors based on face recognition.
What happens if someone cuts the camera wires?+
AI cameras detect tampering and immediately push an alert. Critical sites also use cameras-watching-cameras and tamper-proof junction boxes. Wireless mesh cameras (Ajax MotionCam) have no wires to cut.
Do you provide central monitoring station (CMS) services?+
Yes — through partner CMS operators with armed-response capability in Hyderabad and select metros. ₹650 – ₹2,500 per month per site depending on scope.
Will the CCTV work during a power cut?+
Yes — NVR, router and 2–4 critical cameras are on a UPS that provides 2–4 hours of recording. For longer outages, we offer solar backup for perimeter cameras.
How do I integrate access control with my HR / payroll system?+
Matrix, eSSL and ZKTeco systems push attendance data via API to most Indian payroll software (Keka, GreytHR, Zoho People, SAP SuccessFactors). We handle the integration during commissioning.
What is the warranty period?+
Brand warranty: 24 months on Hikvision/Dahua cameras, 12 months on smart locks, 24–60 months on access control. Our installation warranty: 12 months on labour and configuration.
How quickly can you install after I sign the order?+
Apartment: 2–4 working days. Villa: 5–10 working days. Commercial: 2–6 weeks depending on civil readiness.
Do you replace or work with my existing CCTV?+
We can absolutely upgrade an existing system — add AI cameras to your existing NVR, upgrade the recorder to support 4K, or migrate to a new VMS. Audit visit is free in Hyderabad and Vijayawada.
Is two-factor authentication available on smart locks?+
Yes — fingerprint + PIN combination, or PIN + app confirmation. Standard on premium Yale, Aqara and Godrej locks. Critical for high-risk doors.
Can my domestic staff have time-limited access?+
Yes — issue daily/weekly PINs or RFID cards that auto-expire. Full audit trail of every entry. Standard feature on Yale, Aqara and Igloohome locks.
What's your service response time?+
Hyderabad and Vijayawada: same-day for critical issues, next-business-day for non-critical. Pan-India: 24–72 hours through certified partners under AMC.
Do you also handle fire alarms and gas leak detection?+
Yes — we integrate smoke, heat, CO and LPG gas leak detectors into the same security panel, with cross-trigger routines (e.g. cut gas valve on leak, unlock doors on fire).
