Privacy Policy

1. Who we are

LiveInSmart Technologies ("LiveInSmart", "we", "us") designs and installs home theatres, home automation, security, acoustic and AV systems in Andhra Pradesh and Telangana. For the personal data described here we are the Data Fiduciary under the DPDP Act: we decide why and how your data is used.

This notice applies to liveinsmart.com, our enquiry form, WhatsApp, phone and email conversations, and showroom visits in Hyderabad and Vijayawada.

2. What we collect, why, and on what basis

We collect only what we need for the purpose shown. We do not ask for Aadhaar, bank, card, password, health or biometric details through this website.

If you do not give your phone number or email, we may not be able to reply to your enquiry. Everything else is optional.

3. Your consent and how to withdraw it

When you send the enquiry form, message us on WhatsApp or call us, you agree to us using your details for the purposes above. We will send offers or product updates only if you have asked for them or agreed to receive them.

You can withdraw consent at any time, as easily as you gave it: reply "STOP" on WhatsApp, or email info@liveinsmart.com with the subject "Withdraw consent". We will stop using your data for that purpose. Withdrawing does not affect anything we did lawfully before, and we may still keep records the law requires.

4. Cookies and similar technologies

• Google Analytics 4 sets cookies (such as _ga) to count visits and understand how pages are used. It does not tell us who you are.
• Browser storage: after you send the enquiry form we store a timestamp in your browser to prevent accidental duplicate submissions. It contains no personal details.
• We do not use advertising or retargeting cookies on this website.
• You can block or delete cookies in your browser settings, or use Google's opt-out add-on. The site will still work.

5. Who we share your data with

We never sell or rent your personal data. We share it only where needed for the purposes above:

• Our installation and service team, who visit your site and support your system.
• Brand-authorised service centres, only when you need warranty or repair support for a product, and only the details needed for that request.
• Service providers (Data Processors) who work for us under contract: website hosting, Google Analytics (Google), and WhatsApp (Meta) for conversations you start. They may use your data only on our instructions.
• Government or law-enforcement authorities, when Indian law requires it.

6. Data stored outside India

Some service providers, such as Google Analytics and WhatsApp, may process data on servers outside India. Such transfers are allowed under Section 16 of the DPDP Act, and we will follow any restriction the Government of India notifies on transfers to particular countries.

7. How long we keep it

• Enquiries with no project: kept only while we are discussing your requirement and following up, then deleted or anonymised.
• Customers: kept while you use our installation, warranty or support services, and afterwards only as long as tax, accounting or other laws require.
• Server and security logs: kept for at least one year, as required by the DPDP Rules, 2025, to detect and investigate misuse, then deleted.
• Analytics: kept for the retention period set in our Google Analytics account, then deleted by Google.

8. How we protect your data

We follow reasonable security practices under Section 43A of the IT Act, 2000, the SPDI Rules, 2011 and the DPDP Rules, 2025, including:

• HTTPS encryption for all pages and form submissions;
• password-protected, role-based access to enquiry and admin data, limited to staff who need it;
• access logs and monitoring to detect unauthorised access;
• contracts requiring our service providers to protect your data.

If a data breach happens, we will inform affected people without delay, explaining what happened, the likely impact and what you can do, and we will report it to the Data Protection Board of India and CERT-In as the law requires.

9. Your rights

Under the DPDP Act, 2023 you can ask us to:

• Access a summary of the personal data we hold about you, how we use it, and who we have shared it with (Section 11);
• Correct, complete or update inaccurate or incomplete data (Section 12);
• Erase your data when it is no longer needed, unless the law requires us to keep it (Section 12);
• Withdraw consent at any time (Section 6);
• Raise a grievance about how we handle your data (Section 13);
• Nominate another person to exercise these rights if you die or become unable to (Section 14).

To use any right, email info@liveinsmart.com or message us on WhatsApp at +91 99664 49628. We may ask you to confirm your identity first, so that we don't share your data with someone else. There is no charge.

10. Children's data

Our services are meant for adults. We do not knowingly collect personal data from anyone under 18 without verifiable consent from a parent or lawful guardian, and we do not track or target advertising at children. If you believe a child has sent us their details, contact us and we will delete them.

11. Grievance Officer and complaints

We will acknowledge your grievance and resolve it within one month of receiving it, as required by the SPDI Rules, 2011 (well within the 90-day limit in the DPDP Rules, 2025).

If you are not satisfied with our response, you may complain to the Data Protection Board of India once its complaint process applies, after first raising the grievance with us as Section 13 of the DPDP Act requires.

12. This notice in your language

You can ask for this notice in Telugu, Hindi or any other language listed in the Eighth Schedule to the Constitution of India by emailing info@liveinsmart.com.

13. Changes to this notice

We will update this notice when our practices or the law change, and show the new effective date at the top. If a change affects how we use data you have already given us, we will tell you and ask for fresh consent where required.